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General Questions
- When are you open for business?
- When is Pay Day?
- Who do I call if I have a "Hold" on my
account?
- How do I know how much I owe the
University?
- How do I find the Business Office?
- Where is the Financial Aid Office located?
- What office deals with residency issues?
Student Billing Questions
- What is E-billing and E-payment?
- What is the difference between my monthly
E-bill and the account information I can see on Duckweb?
- Is the InfiNET QuikPAY website secure?
- Are the University of Oregon E-bills
accessible to visually impaired students?
- When is my payment due?
- How can I make an E-payment?
- Can I pay my E-bill with a credit card?
- I do not feel comfortable paying my bill
online. What other payment methods are available?
- Do you accept credit card payments?
- Do you accept payments from foreign
bank accounts?
- Where do I pick up a refund check?
- What service did I receive on this date
at the Health Center?
- Why is there a hold/block on my account?
- What are "future due" items as shown
on my bill?
- Please explain the differences between
"minimum due," "total due," and "account balance."
Can I make monthly payments?
- What is a "Short Term Loan?" and a "Short
Term Loan Service Charge?
- What is a Matriculation Fee? How
much do I owe for this fee?
- How do students log in and view their
bills?
- How can my parents/authorized payers
log in and view the bill?
- How can my parents/authorized payers
pay the bill?
Overdue Account Questions
- I tried to use Duck Web and it said there
is a hold/block on my account. Why?
- Can I make partial payments on my account?
- Can I make payments on my account for
an extended length of time?
- How much do my payments have to be?
- What happens if I don't (or can't) make
payments?
- I need my transcripts to be sent to another
school. What do I have to pay?
- My Perkins (or National Direct Student)
Loan is past due. How does that effect my re-enrollment
or transcripts?
- I need my transcript for a job application
or to get my XXXX certification. (Teaching, Architectural,
Legal, etc.) What do I have to pay?
- I don't have the money to pay my UO account.
What can I do?
General Questions and
Answers
1. When are you open for business?
Visit our Contact
information page.
2. When is Pay Day?
Pay Day is the last working day of each month.
When the last day of the month falls on a weekend, payday
is the proceeding Friday. Paycheck are released between
8:00 a.m. and 5:00 p.m. on payday. For more information
visit the Employee Services
Homepage.
3. Who do I call if I have a "Hold"
on my account?
Call Collections at (541) 346-3215.
4. How do I know how much I owe the
University?
Visit our
Student Account page for an overview.
5. How do I find the Business Office?
Contact
Us
6. Where is the Financial Aid Office
located?
On the second floor of Oregon Hall.
7. What office deals with residency
issues?
Contact the Admissions Office (2nd floor, Oregon Hall)
at (541) 346-3201.
Student Billing Questions
and Answers
1. What is E-billing and E-payment?
Beginning Spring 2005, the University of Oregon will
introduce QuikPAY®, an electronic system for all
students to view their bills, print their bills and make
payments online. Through the new QuikPAY® system,
an email will be sent to each student's official University
of Oregon email address and any authorized payers email
address every time a new Student Billing Statement is ready.
As a convenience during the transition to QuikPAY®,
the student will receive both a paper and an electronic
bill.
2. What is the difference between
my monthly E-bill and the account information I can see on Duckweb?
The monthly E-bill is a web-based presentation of your
student bill. It represents a snapshot in time of your monthly
bill. In addition, it will also reflect account activity
that has occurred since the billing statement was created.
Duckweb displays your complete account
history - it is updated every night to display transactions
that have occurred in the previous 24 hours.
3. Is the
InfiNET
QuikPAY® website secure?
The University of Oregon believes that security is a
very important factor in providing E-billing and E-payment
services. The technical architecture/security of the
InfiNET product uses
intrusion detection and firewall systems to protect the
network.
4. Are the University of Oregon
E-bills accessible to visually impaired students?
The University of Oregon electronic bill is ADA (American
Disability Act) compliant and is accessible to students
with disabilities.
5. When is my payment Due?
Your payment is due on the first of the following month.
6. How can I make an E-payment?
E-payment is an optional feature of QuikPAY®.
Checking and savings account information from a bank within
the United States can be entered at the QuikPAY®
website and payments will be transferred electronically
to the University of Oregon. You will have the option to
have the site retain your bank account information or you
may enter it each time you make an E-payment.
Authorized payers will only be able to view their own
payment and bank information. Each authorized payer is assigned
a separate PIN number for added security and privacy.
7. Can I pay my bill with a credit
card?
At this time, the University of Oregon does not accept
credit card payments for payment of student accounts.
8. I do not feel comfortable paying
my bill online. What other payment methods are available?
Paying electronically is the preferred bill payment method
but it is optional. You may send payments by mail or pay
in person at Cashiers, first floor of Oregon Hall. To send
a check or money order through the mail to our payment processing
center, please print a copy of the PDF bill, detach the
bottom portion of the statement and mail it with the payment
(payable to University of Oregon with your UO ID number
printed clearly on the front of the check) to:
UO Accounts Receivable
PO Box 6364
Portland, OR 97228-6364
Express mail, FedEx packages and Outside Award checks
should be delivered to:
University of Oregon
Oregon Hall, Cashier's Office
1585 E 13th Ave
Eugene, OR 97403
9. Do you accept credit card payments?
No, not for the academic year comprising Fall, Winter,
and Spring terms. Credit cards are, however, accepted for
Summer Session tuition.
10. Do you accept payments from
foreign bank accounts?
The QuikPAY® system cannot accept payments from
foreign bank accounts. If you cannot pay your bill through
a bank account in the United States, we recommend wiring
the payment to the following account:
| Beneficiary:
|
Oregon State Treasury |
| Receiving
Bank: |
U.S. Bank
615 NE Liberty Street
Salem, OR 97301
|
| Routing Number: |
123000220 |
| Account Number: |
153600334160 |
|
SWIFT Number:
(Required if originating bank is outside U.S.)
|
USBKUS44IMT |
|
Purpose:
(Limit 35 characters. Include 'UO', Student
Name/ID or Department Name/Index and short description,
for example, conference registration or publication
purchased.)
|
U of O |
11. Where do I pick up a refund
check?
Financial aid refund checks may be picked up at the Student
Loan counter, 1st floor of Oregon Hall.
12. What service did I receive
on this date at the Health Center?
For detailed information on such charges, the student
should inquire at the Health Center. Student Billing personnel
have no access to this confidential information.
13. Why is there a hold/block
on my account?
Most likely it is because you have a past due Student
Account. Your account has to be current in order to get
access to the registration system or to get copies of your
grade transcripts. Many other offices on the campus place
holds on student accounts and the registration system will
tell you the phone number for the office that placed the
hold.
It is also possible that you tried to register before
your assigned time. Students often think that they
have more credits that the official record shows, or have
included credit for the current term when looking up their
registration time.
If you have a question concerning a hold on your account,
contact the Collections Department at (541) 346-3215).
14. What are "future due" items
as shown on my bill?
"Future Due" items are charges set up to be due at some
future date. Examples are Short Term Loans which have a
maximum 90-day repayment period, and Health Center charges
for which payment is due within 30 days of the service date
that is shown in the bill's description column. The delay
on the Health Center charges due date is to allow students
with medical insurance the time necessary for the insurance
billing and payment process to complete.
15. Please explain the differences
between "minimum due," "total due," and "account balance."
Can I make monthly payments?
"Minimum due" is 1/3 of the tuition plus any other charges
currently due. Interest and billing charges are assessed
on the unpaid balance. "Total due" is the amount you would
need to pay by the 10th of the month to avoid the interest
and billing assessment. "Account balance" represents all
charges on your account including "future due" items.
Yes, you can make monthly payments. If you choose to
pay the "minimum due," you are in effect making monthly
payments.
16. What is a "Short Term Loan?"
and a "Short Term Loan Service Charge?
"Short Term Loans" are part of the university's financial
aid service to its students. All registered students who
do not currently have a past due balance or an existing
Short Term Loan are eligible to receive such a loan.
The loans are made in maximum amounts of $300.00 with
a $8.00 service charge. This $308.00 total is due no longer
than 90 days from the loans issue date. If repayment is
timely, there are no other interest or billing assessments.
If you have any other questions, please contact Student
Billing (Accounts Receivable) at (541) 346-3170.
17. What is a Matriculation Fee?
How much do I owe for this fee?
Click here for more information on the
Matriculation Fee
18. How do students log in and view their
bills?
Students will receive a monthly email notification with
the subject line 'University of Oregon Student Account
Bill-' with a link to the QuikPAY® website where
their University of Oregon ID number and PAC are used for
authentication. Students can also access their account through
Duckweb. Upon login, students can view the bill, set up
and store bank account information, pay the bill electronically,
and print paper copies.
19. How can my parents/authorized
payers log in and view the bill?
People other than the student may have the ability to
view the bill as an authorized payer. Students must set
up authorized payers in the system. Students will Login
to the University of Oregon QuikPAY® website via
Duckweb and select "Authorize Payer" on the navigation bar
Follow the online instructions to create a user name and
temporary password for each authorized payer. (The temporary
password must be changed by the authorized payer when he
or she first logs in to the site.) Authorized payers will
receive an automated email notification with the login name
informing them that they have been authorized. The student
will provide the password to the authorized payer. Each
billing cycle, both the student and authorized payers will
receive an email notifying them that the E-Bill has been
sent. Students and Authorized payers receive a link in their
email that takes them directly to the QuikPAY® login
page.
20. How can my parents/authorized
payers pay the bill?
Once the authorized payer is established they can make
payments through E-payment, an optional feature of our new
system. Checking and savings account information from a
bank within the United States can be entered at the QuikPAY®
website and payments will be transferred electronically
to the University of Oregon. You will have the option to
have the site retain your bank account information or you
may enter it each time you make an E-payment.
No one else will be able to view a payee's confidential
account information, not even the student. In the
interest of security and privacy, each authorized payer
is assigned a separate PIN number to access their
account and payment history.
Authorized payers can print the bill and send a check
or money order through the mail to our payment processing
center (payable to University of Oregon with the student's
UO ID number printed clearly on the front of the check)
to:
UO Accounts Receivable
PO Box 6364
Portland, OR 97228-6364
Overdue Accounts Questions
and Answers
1. I tried to use Duck Web and it said
there is a hold/block on my account. Why?
Most likely it is because you have a past due account.
Your account has to be current in order to get access to
the registration system or to get copies of your grade transcripts.
Many other offices on the campus place holds on student
accounts and the registration system will tell you the phone
number for the office that placed the hold.
It is also possible that you tried to register before
your assigned time. Students often think that they have
more credits than the official record shows, or have included
credit for the current term when looking up their registration
time.
If you have a question concerning a hold on your account,
contact the Collections Department at (541) 346-3215.
2. Can I make partial payments on my
account?
Everyone is given the option of making payments on their
account as long as the current term's charges are paid during
the current term. Our billing process will normally show
one-third of the current term's tuition and dormitory charges
due for each month of the term. Most other charges are due
in full when they are placed on the Student Billing system
and shown on the next billing statement.
Some charges are placed on the system with a due date
one or more months in the future. Short Term Student Loans
are generally due three months after the disbursement date.
Student Health Center charges are also given a due date
three months into the future. This is to allow a student
time to submit the charges to their insurance company for
payment.
| Mail To: |
Visit Our Office: |
University of Oregon
ATTN: Cashiers
P.O. Box 3237
Eugene, OR 97403 |
Oregon Hall, 1st Floor
1585 East 13th Avenue
Eugene, OR 97403
|
3. Can I make payments on my account
for an extended length of time?
If you are not planning to re-enroll at the UO and will
not need your transcripts soon, you can pay over an extended
period of time. Your grade transcripts and access to the
registration system will be blocked when your account is
past due, even though you are making payments. You will
also be assessed interest and a re-billing charge each month.
If your account becomes over 90 days past due, we may offset
(take) your Oregon State Income Tax refund even though you
are making payments.
4. How much do my payments have to be?
There isn't a set amount. You should review your budget
and determine the largest amount you can pay towards your
UO debt. Keep several things in mind when determining your
payment amount.
- The UO is like any other creditor and deserves to
be paid before you incur other credit obligations.
- You may have other student debts, which will be
coming due soon and should try to get your UO debt paid
before then.
- The larger your payments, the sooner the debt will
be paid off and you will have access to your grade transcripts.
You will also pay less in monthly fees.
5. What happens if I don't (or can't)
make payments?
We understand that some people have greater financial
problems than others have and will be very flexible in the
amount of your payments, however we must receive monthly
payments toward your debt. If you do not pay, regardless
of the reason, we will assess monthly charges and block
your records. We will also offset (take) state tax refunds.
We send billing statements each month and will send several
letters notifying you of the delinquent status of your account.
If you go very long without payment, your account will be
forwarded to an outside agency for collection. If that does
happen, you will be charged additional collection charges.
The collection agency may report the account to national
credit bureaus as well as take any other action necessary
to collect the debt.
6. I need my transcripts to be sent
to another school. What do I have to pay?
In order to get copies of your transcripts to either
yourself or to another school, your accounts must be "current".
"Current" means that no unpaid charge(s) first became due
more than 40 days ago.
For student loans all due amounts must be paid.
7. My Perkins (or National Direct Student)
Loan is past due. How does that effect my re-enrollment or transcripts?
Any delinquent UO account, including Perkins/NDS Loans
and U of O Long Term Loans will cause blocks on re-enrollment
and transcripts. All of the above information applies to
those loans as well.
8. I need my transcript for a job application
or to get my XXXX certification. (Teaching, Architectural, Legal,
etc.) What do I have to pay?
To get complete access to your records, your account
must be current. We will, however, release transcripts under
the following conditions.
- The transcripts will only be released directly to
the prospective employer (or certification organization)
by mail.
- You must have been making monthly payments or make
an immediate, substantial payment toward the debt.
- Some extremely old debts must be paid in full before
any transcripts will be released.
9. I don't have the money to pay my
UO account. What can I do?
If you are a current student you should talk with your
Financial Aid advisor to see if you might be eligible for
additional aid. Of course, you should also talk with parents
or other relatives too. If you are no longer a UO student,
or are not eligible for additional Financial Aid, here are
some suggestions.
- Borrow from parents or other relatives.
- Get a pay advance from your employer.
- Transfer the UO debt to credit card or other type
of debt by
- Writing a VISA or MasterCard check.
- Get a cash advance and send a bank check.
- Get a loan from a bank or credit union.
- Have your parents take a loan.
-
If your UO debt is a Perkins/NDS Loan, you may be
able to get a "consolidation loan". Several organizations,
including the U.S. Government, offer loans with many
different repayment plans, which can be used to consolidate
all of your student loans into a single loan.
Scholarship Questions and Answers
Q: Where should I have my outside scholarship
sent?
A: University of Oregon, Attn: Cashier's
Office, P.O. Box 3237, Eugene, OR 97403-0237.
Q: Has the University received my scholarship?
A: Contact U of O Cashiers Office at (541)
346-3155 or email cashiers@uoregon.edu
Q: The University has not received my scholarship
yet, what should I do?
A: Contact the donor of the award to find
out if the funds have been released to the institution. Ask
them if they need additional Information, i.e. transcript, proof
of registration; where it is being sent, i.e. address; and how
it is being sent, i.e. payable to the University & student,
payable only to the student.
Q: How is my scholarship applied to my account?
A: It will be applied to the student account
once they have registered full time.
Q: The donor of my scholarship said they
sent the award, why don't I see it on my account?
A: Scholarships are released to the student
accounts on Friday's only. Contact U of O Cashier's Office (541)
346-3155 to verify we have received the funds.
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Financial
Aid Questions